DPD win call centre award
Added: 23/09/2010 Reporter: Michael Green
DPD, the express parcel delivery company, have won the "Best Use of Technology" category at the European Call Centre Awards.
The company saw off stiff competition from some of the biggest names in the business world including American Express, Betfair, Orange, paddypower.com, Thomas Cook and T-Mobile.
The European Call Centre Awards judges said they were impressed by DPD’s "highly innovative" Predict service which gives home shoppers a one hour window in which their parcel will arrive, integrating with call centre technology so that customer care agents can provide an even higher quality service.
This is the fifth industry award that DPD has won this year based on the success of its Predict service, which is unique in the UK parcels market. The technology is shortlisted for a further three awards.
DPD Director of Sales and CRM, Elaine Kerr, said, "This is a wonderful achievement for DPD. It’s always great to receive UK-based awards but the fact that this recognition spans across Europe makes it even more significant."
The award comes hot on the heels of DPD’s Top 50 UK Call Centre accolade which the company received earlier this month.
